Shoppers are voicing their frustration due to a modification that led to products showing incorrect sizing.
This online marketplace has updated its sizing categories for women's and children's garments without notifying all shoppers about the modification.
Online Platforms Reaction
Countless users and merchants are expressing on platforms claiming that product pages now present a different size category compared to what was initially listed due to the recalibration.
The company said the new system was more in line with comparable marketplaces.
The platform has recommended to review their products and manually change the size where appropriate, causing user dissatisfaction.
Measurement Approach Updates
Previously, the measurements included numerical and alphabetical indicators, such as S/8 or M/10.
The new system has an alphabetical indicator and numerical range like S/UK 8-10.
With some products, the size labels have been reassigned - such as a large size was previously a 12 but is now a UK 16-18.
User Accounts
One content creator, who produces content about larger sizing, stated the update "complicates both purchasing and selling".
"Rarely do manufacturers list XL as sizes 20-22," which is what Vinted now does.
Another user, from Glasgow, stated items she posted with size 14 tags were displaying on the service as larger sizing 20-22.
"Should someone sized 20-22 purchase these they may become frustrated," she explained.
Manual Updates
Another shopper, from Derby, said she had been left angered by the change as she had to manually change the sizes on "every single listing".
"For me this is particularly frustrating, since I have chronic health issues and platform income has been essential for me since losing part of my income," she stated.
Service Background
The platform boasts over 100 million users, with 18 million British users.
It has become a favored option versus similar marketplaces including eBay and Depop.
This is not the initial instance where an unanticipated change to the app has proved unpopular: last year, Vinted reversed a change to its shipping options following member complaints.
